ComputerCavalry: IT Help Desk Ticketing System Training!
Details
In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
- Customer Support
- IT Ticketing
- Tech Support
- How to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!
Schedules
Online learning platforms such as Simpliv are completely changing the face of the education landscape for better. Among the many advantages of the e-learning platforms, one of the most significant ones is that it allows the learners to access the expertise of the trained instructors and gives the opportunity to become active participants within the eLearning community.
Benefits for Instructors /Authors
With the educational landscape changing at a rapid pace, the instructors are becoming a key player in the progress of academic teaching and learning experience.
Our online instructors/ authors, at Simpliv, play an important role in the online learning as they hold the requisite knowledge and experience that not only benefit the learners but also provide the necessary encouragement to the learners to master the skills needed for the professional success. Our authors aren’t only subject matter experts in their respective fields but they are great teachers as well.
There are several benefits to the instructors/ authors by being associated with the Simpliv platform. The platform allows the authors to get paid decently for sharing their expertise and knowledge. Other than the flexible schedule, the rapid growth in online educational opportunities, attractive payment options, it also gives the chance to be the change makers in the larger e-learning format. ...
